Service Systems
We develop theories, methods, techniques, and software tools in the research area "Service Systems" to support decision-makers and developers in the conception and modeling of services as well as the design of information systems for the configuration, marketing, and delivery of services.
We are particularly concerned with innovative services based on modern technologies such as the Internet of Things, Artificial Intelligence, Big Data, Cyber-Physical Systems, Cloud Computing, or Blockchains. The connection of smart objects and distributed information systems offers the possibility of personalized and contextualized services. The basis for this is the continuous collection and analysis of data about their interactions with customers, partners, and suppliers. Such services can be pre-emptive, self-(re)configuring, and scalable.
Example topics:
- Digital Platforms
- Ecosystems Analytics
- Platform Ecosystems
- Service Engineering
- Service Management
- Smart Service Systems
Projects:
smartmarket² adapts successful strategies from online retailing to high street retailing to create interactive customer experiences. The goal is to strengthen the versatility and the attractiveness of high streets and city centers, and to reinforce the individual business models of local retailers against their common competition with online retailing.
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Services are highly relevant to the economy and the society. The market success and quality of services depend on their concept and design. The DFG-sponsered research network "FOKUS:SE" connects different German research institutions, which are doing theoretical and practical research on service engineering. |
| PUSH Münsterland aims at making SME in the project region aware of business opportunities arising from customer solutions that consist of physical products and services. The project will collect knowledge and best practices residing at universities and companies in the project region, and it will create innovative methods and tools to make that resources accessible by the SMEs. |
Industry 4.0 is the term used to describe the intelligent digitalisation and networking of industrial value creation. The German government’s high-tech strategy sees Industry 4.0 as a major project that will help maintain Germany’s future global competitive capacity.
The purpose of the proposed project is to define the potential benefits and challenges associated with the implementation of Industry 4.0 beyond the technical aspects primarily researched so far, but with a special, integrative focus on the economic, ecological and social aspects in their interaction with technological developments and solutions. As part of the project, we will consider the correlations between opportunity and risk on all three levels of sustainability to form a normative model of sustainable value creation that can be differentiated on the basis of different value creation typologies. It will then be possible to outline specific integration strategies for the practical realisation of Industry 4.0.
Ein reißender Strom an Zustandsdaten ist das Nebenprodukt moderner Industrieanlagen in der Digitalen Fabrik. Dieser Datenstrom ist Antrieb für digitale industrielle Dienstleistungssysteme, die auf der zeitnahen Datenauswertung fußen. So haben Forscher und Entwickler in Betrieben und an Universitäten zahlreiche Methoden und Techniken für die vorausschauende Wartung von Anlagen entwickelt. Für den klassischen industriellen Aufgabenbereich der Technischen Dokumentation, welche durch die Komplexität modern…
IIoT-Lösungen werden häufig im Kontext von Plattform- oder Innovations-Ökosystemen entwickelt. Dabei wandeln sich vertikale Beziehungen zwischen Lieferanten und Kunden zu horizontalen Beziehungen mit anderen Akteuren. Die Motivationen und Interessen aller Akteure im Ökosystem zu balancieren, insbesondere im Hinblick auf existierende Geschäftsmodelle, ist eine zentrale Herausforderung in diesem Kontext. Das Forschungsprojekt entwickelt zu diesem Zweck Frameworks und Modellierungsansätze, um II…
| In product service system networks manufacturers and service organizations collaborate for providing customers with individualized solutions. Cooperation Experience focuses on developing a methodology that allows to conceptualize these networks, with a special focus on the required coordination between the participating actors’ tasks. With this method and a supporting test environment, the collaboration between the actors is visualized and the impacts and requirements for inter-organizational information flows and document exchanges are explicated. For supporting the application of the method, reference contents are generated and integrated into the supporting prototypical tools. Within this project, the University of Muenster is responsible for the design and implementation of these software prototypes. |
Publications:
- Münch C., Marx E., Benz L., Hartmann E., Matzner M.:
Capabilities of digital servitization: Evidence from the socio-technical systems theory
In: Technological Forecasting and Social Change 176 (2022), Article No.: 121361
ISSN: 0040-1625
DOI: 10.1016/j.techfore.2021.121361
URL: https://www.sciencedirect.com/science/article/pii/S0040162521007927?via=ihub - Pauli T., Fielt E., Matzner M.:
Digital Industrial Platforms
In: Business & Information Systems Engineering 63 (2021), p. 181-190
ISSN: 1867-0202
DOI: 10.1007/s12599-020-00681-w - Matzner M., Pauli T., Marx E., Anke J., Poeppelbuss J., Fielt E., Gregor S., Sun R., Hydle KM., Aas TH., Aanestad M., Gordijn J., Kaya F., Wieringa R.:
Transitioning to Platform-based Services and Business Models in a B2B Environment
In: Journal of Service Management Research 5 (2021), p. 143-162
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2021-3-143
URL: https://www.beck-elibrary.de/10.15358/2511-8676-2021-3-143/transitioning-to-platform-based-services-and-business-models-in-a-b2b-environment-jahrgang-5-2021-heft-3?page=1 - Beverungen D., Müller O., Matzner M., Mendling J., vom Brocke J.:
Conceptualizing Smart Service Systems
In: Electronic Markets 29 (2019), p. 7-18
ISSN: 1019-6781
DOI: 10.1007/s12525-017-0270-5 - Plenter F., Chasin F., von Hoffen M., Betzing JH., Matzner M., Becker J.:
Assessment of peer-provider potentials to share private electric vehicle charging stations
In: Transportation Research Part D-Transport and Environment 64 (2018), p. 178-191
ISSN: 1361-9209
DOI: 10.1016/j.trd.2018.02.013
URL: https://www.sciencedirect.com/science/article/pii/S1361920916307003 - Matzner M., Büttgen M., Demirkan H., Spohrer J., Alter S., Fritzsche A., Ng I., Jonas J., Martinez V., Möslein K., Neely A.:
Digital Transformation in Service Management
In: Journal of Service Management Research 2 (2018), p. 3-21
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-2-3
URL: https://elibrary.vahlen.de/10.15358/2511-8676-2018-2-3/digital-transformation-in-service-management-jahrgang-2-2018-heft-2?page=1 - Beverungen D., Matzner M., Janiesch C.:
Information Systems for Smart Services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8 - Beverungen D., Matzner M., Janiesch C.:
Information systems for smart services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8 - Chasin F., von Hoffen M., Cramer M., Matzner M.:
Peer-to-peer sharing and collaborative consumption platforms: a taxonomy and a reproducible analysis
In: Information Systems and E-Business Management (2017), p. 1-33
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0357-8
URL: http://rdcu.be/tIF4 - Betzing JH., Beverungen D., Becker J., Matzner M., Schmitz G., Bartelheimer C., Berendes I., Braun M., Gadeib A., von Hoffen M., Schallenberg C.:
Interaktive, digitale Einkaufserlebnisse in Innenstädten
In: HMD : Praxis der Wirtschaftsinformatik 54 (2017), p. 659-671
ISSN: 1436-3011
DOI: 10.1365/s40702-017-0343-0 - Becker J., Beverungen D., Knackstedt R., Matzner M., Müller O., Pöppelbuß J.:
Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects
In: IEEE Transactions on Engineering Management 60 (2013), p. 468-482
ISSN: 0018-9391
DOI: 10.1109/TEM.2012.2214770 - Becker J., Beverungen D., Knackstedt R., Matzner M., Müller O., Pöppelbuß J.:
Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach
In: Scandinavian Journal of Information Systems 25 (2013), Article No.: 2
ISSN: 0905-0167
Open Access: https://aisel.aisnet.org/sjis/vol25/iss1/2/
URL: https://aisel.aisnet.org/sjis/vol25/iss1/2/ - Becker J., Matzner M., Voigt M.:
Theory-based Analyses of Interorganisational Standards for Self-organising, Adaptive Value Creation Networks
In: Electronic Communications of the EASST 27 (2010), p. 1-12
ISSN: 1863-2122
Open Access: http://journal.ub.tu-berlin.de/eceasst/article/download/390/374
URL: http://journal.ub.tu-berlin.de/eceasst/article/download/390/374 - Becker J., Knackstedt R., Matzner M., Kröger T.:
Leistungsbündel aus Produkten und Dienstleistungen
In: Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse 24 (2008), p. 69-73
ISSN: 0179-2679
Open Access: http://udoo.uni-muenster.de/downloads/publications/2103.pdf
URL: http://www.wiso-net.de/genios1.pdf?START=0A1&ANR=1171481&DBN=ZECO&ZNR=1&ZHW=-4&WID=13542-4760712-52720_4
- Münch C., Marx E.:
Supply Ecosystems and The Concept of Resilience - A Literature Review
In: Kersten, Wolfgang; Jahn, Carlos; Blecker, Thorsten; Ringle, Christian M. (ed.): Changing Tides: The New Role of Resilience and Sustainability in Logistics and Supply Chain Management - Innovative Approaches for the Shift to a New Era, Berlin: epubli, 2022, p. 39-66 (Proceedings of the Hamburg International Conference of Logistics (HICL), Vol.33)
ISBN: 978-3-756541-95-9
DOI: 10.15480/882.4687
URL: https://tore.tuhh.de/handle/11420/13903 - Pauli T.:
Pins on the Map: Navigating the Ambiguous Landscape of Generativity in Digital Platform Ecosystems
In: The Role of e-Business During the Time of Grand Challenges, Springer, 2021 (Lecture Notes in Business Information Processing)
DOI: 10.1007/978-3-030-79454-5_8 - Beverungen D., Matzner M., Pöppelbuß J.:
Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures
In: Bergener K, Räckers M, Stein A (ed.): The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice, Cham: Springer International Publishing, 2019, p. 361--372
ISBN: 978-3-030-06234-7
DOI: 10.1007/978-3-030-06234-7_34 - Matzner M., Plenter F., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Becker J.:
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 337-359 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_18 - Benkenstein M., Bruhn M., Büttgen M., Hipp C., Matzner M., W. Nerdinger F.:
Topics for Service Management Research – A European Perspective
In: Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann (ed.): SMR - Journal of Service Management Research, Munich: C.H.BECK, 2017, p. 4-21
ISBN: 2511-8676
DOI: 10.15358/2511-8676-2017-1-4
URL: https://rsw.beck.de/docs/librariesprovider42/default-document-library/benkenstein-et-al-smr-01-2017.pdf - Becker J., Backhaus K., Borchert M., Matzner M., Plenter F., Benthaus S., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Todenhöfer L., Weiße A.:
Entwicklung einer Peer-To-Peer Sharing-Platform für das Laden von Elektrofahrzeugen
In: Walter Ganz, Achim Kampker, Gerhard Satzger (ed.): Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”, Stuttgart: Fraunhofer Verlag, 2017, p. 62-69
ISBN: 978-3-8396-1212-5
URL: http://www.elektromobility-services.com/wp-content/uploads/2017/07/Services-always-factor-electromobility-experiences_of_experiences) - Beverungen D., Matzner M.:
Informationsmodellierung in Dienstleistungssystemen
In: Corsten H, Roth S (ed.): Handbuch Dienstleistungsmanagement, Munich: Vahlen, 2017, p. 519 - 536
URL: http://publications.martin-matzner.de/22/1/HandbuchDLM2017.pdf - Matzner M., von Hoffen M., Heide T., Löchte M., Plenter F., Benthaus S., Fronc S., Chasin F., Wiget V., Todenhöfer L., Backhaus K., Becker J., Borchert M.:
Crowdsourcing-Ladedienste durch Kleinanbieter als innovatives Geschäftsmodell (CrowdStrom)
In: Beverungen Daniel, Fabry Christian, Ganz Walter, Matzner Martin, Satzger Gerhard (ed.): Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen, Stuttgart: Fraunhofer-Verlag, 2015, p. 129-142
ISBN: 978-3-8396-0843-2
URL: http://www.elektromobilitaet-dienstleistungen.de/wp-content/uploads/2015/02/Dienstleistungsinnovationen-fuer-Elektromobilitaet_Maerkte-Geschaeftsmodelle-Koop_2015.pdf#page=130 - Matzner M.:
Requirements for a Service Description Language: Findings from a Delphi Study
In: Barros Alistair OD, Oberle Daniel (ed.): Handbook of Service Description, New York: Springer, 2012, p. 503-519
ISBN: 978-1-4614-1863-4
DOI: 10.1007/978-1-4614-1864-1_20 - Beverungen D., Matzner M., Müller O., Becker J.:
Product-Service System Approaches
In: Barros Alistair OD, Oberle Daniel (ed.): Handbook of Service Description, New York: Springer US, 2012, p. 19-44
ISBN: 978-1-4614-1864-1
DOI: 10.1007/978-1-4614-1864-1_2 - Becker J., Beverungen D., Knackstedt R., Matzner M., Oliver M., Pöppelbuß J.:
Integrierte Informationslogistik in der hybriden Wertschöpfung
In: Gatermann Inken FM (ed.): Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF, Frankfurt am Main: Campus Verlag, 2011, p. 247-255
- Becker J., Bernhold T., Knackstedt R., Matzner M. (ed.):
Planung koordinierter Wertschöpfungspartnerschaften
Gabler Verlag: 2017
ISBN: 978-3-662-55361-9
DOI: 10.1007/978-3-662-55362-6 - Beverungen D., Fabry C., Ganz W., Matzner M., Satzger G. (ed.):
Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen
Stuttgart: 2015
ISBN: 978-3-8396-0843-2
URL: http://www.elektromobilitaet-dienstleistungen.de/wp-content/uploads/2015/02/Dienstleistungsinnovationen-fuer-Elektromobilitaet_Maerkte-Geschaeftsmodelle-Koop_2015.pdf
- Zilker S., Marx E., Stierle M., Matzner M.:
Process Mining for Advanced Service Analytics – From Process Efficiency to Customer Encounter and Experience
Hawaii International Conference on System Sciences (Maui, Hawaii, 4. January 2022 - 7. January 2022)
In: Proceedings of the 55th Hawaii International Conference on System Sciences 2022
DOI: 10.24251/HICSS.2022.239
URL: http://hdl.handle.net/10125/79571 - Marx E.:
ServML – A Domain-Specific Modeling Language as an Extension of SysML to Model Smart Service Systems
IEEE Conference on Business Informatics (CBI) (Amsterdam, 15. June 2022 - 17. June 2022)
In: 2022 IEEE 24th Conference on Business Informatics (CBI) 2022
DOI: 10.1109/CBI54897.2022.00018 - Reiche F., Schmidtner M., Marx E., Matzner M., Timinger H.:
Project Management as a B2B Service in the automotive development process
International Conference on Wirtschaftsinformatik (WI) (Nürnberg // Virtual, 21. February 2022 - 23. February 2022)
In: Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI) 2022
URL: https://aisel.aisnet.org/wi2022/service/service/9/ - Zarnescu C., Dunzer S.:
A Domain Ontology for Platform Ecosystems
In: AIS Electronic Library (ed.): Proceedings of the 16th International Conference on Wirtschaftsinformatik 2021
DOI: 10.1007/978-3-030-86797-3_41
URL: https://aisel.aisnet.org/wi2021/XStudent/Track03/5/ - Marheine C., Pauli T., Marx E., Back A., Matzner M.:
From Suppliers to Complementors: Motivational Factors for Joining Industrial Internet of Things Platform Ecosystems
Hawaii International Conference on System Sciences (HICSS) (Kauai // Virtual)
In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS) 2021
DOI: 10.24251/HICSS.2021.721 - Marx E., Valdés Juárez FH., Tang W., Matzner M.:
Smart Service Systems in Mexico: Implications of the Socio-Economic Context on the Willingness to Co-Create
European Conference on Information Systems (ECIS) (Marrakesh // Virtual, 14. June 2021 - 16. June 2021)
In: Proceedings of the 29th European Conference on Information Systems (ECIS) 2021
Open Access: https://opus4.kobv.de/opus4-fau/files/16644/ECIS2021SmartServiceSystems.pdf - Pauli T., Marx E., Matzner M.:
Leveraging Industrial IoT Platform Ecosystems: Insights from the Complementors' Perspective
European Conference on Information Systems (ECIS) (Marrakech // Virtual, 15. June 2020 - 17. June 2020)
In: Proceedings of the 28th European Conference on Information Systems (ECIS) 2020
Open Access: https://opus4.kobv.de/opus4-fau/files/14130/opusLeveragingIIoT.pdf - Marx E., Stierle M., Weinzierl S., Matzner M.:
Closing the gap between smart manufacturing applications and data management
International Conference on Wirtschaftsinformatik (WI) (Potsdam, 9. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik (WI) 2020
DOI: 10.30844/wi_2020_u1-marx
URL: https://library.gito.de/2021/07/wi2020-community-tracks-9/ - Pauli T., Marx E., Dunzer S., Matzner M.:
Modeling Platform Ecosystems
International Conference on Conceptual Modeling (ER) (Vienna // Virtual, 3. November 2020 - 6. November 2020)
In: ER Forum, Demo and Posters co-located with 39th International Conference on Conceptual Modeling (ER) 2020
Open Access: https://opus4.kobv.de/opus4-fau/files/15055/paper2.pdf - Marheine C., Pauli T.:
Driving Generativity in Industrial IoT Platform Ecosystems
41st International Conference on Information Systems
In: Proceedings of the 41st International Conference on Information Systems 2020
URL: https://www.alexandria.unisg.ch/261078/ - Marx E., Pauli T., Fielt E., Matzner M.:
From Services to Smart Services: Can Service Engineering Methods get Smarter as well?
International Conference on Wirtschaftsinformatik (WI) (Potsdam, 9. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik (WI) 2020
DOI: 10.30844/wi_2020_j9-marx
URL: https://library.gito.de/2021/07/wi2020-zentrale-tracks-76/ - Pauli T., Lin Y.:
The Generativity of Industrial IoT Platforms: Beyond Predictive Maintenance?
In: Proceedings of the 40th International Conference on Information Systems 2019 - Plenter F., von Hoffen M., Chasin F., Benhaus S., Matzner M., Paukstadt U., Becker J.:
Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging
2018 IEEE 20th Conference on Business Informatics (CBI) (Vienna, 11. July 2018 - 14. July 2018)
In: Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging 2018
DOI: 10.1109/CBI.2018.00030
URL: https://ieeexplore.ieee.org/document/8452673/ - Matzner M., Plenter F., Chasin F., Betzing JH., von Hoffen M.:
New Service Development Through Action Design Research in Joint Research Projects
26th European Conference on Information Systems (Portsmouth)
In: New Service Development Through Action Design Research in Joint Research Projects 2018 - Genennig S., Pauli T., Roth A., Möslein K.:
Digitization-enabled Innovation in Service Systems: An Empirical Analysis of the German MDAX Companies
European Academy of Management (EURAM) - von Hoffen M., Chasin F., Matzner M., Plenter F., Betzing JH.:
Testing Technical Feasibility in CPS Development Projects
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/24/1/wi2017b.pdf - Betzing JH., von Hoffen M., Plenter F., Chasin F., Matzner M., Becker J.:
One Plug at a Time - Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/23/1/Wi2017.pdf - Matzner M., Chasin F., von Hoffen M., Plenter F., Becker J.:
Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure
49th Annual Hawaii International Conference on System Sciences (HICSS-49) (Kauai, Hawaii, USA)
DOI: 10.1109/HICSS.2016.201 - Matzner M., von Hoffen M., Chasin F.:
Designing an Ontology-based Web Directory for the Discovery of Sharing and Collaborative Consumption Platforms
17th IEEE Conference on Business Informatics (CBI 2015) (Lisbon, Portugal)
DOI: 10.1109/CBI.2015.37
URL: http://publications.martin-matzner.de/18/ - Matzner M., Chasin F., Todenhöfer L.:
To Share or Not to Share: Towards Understanding the Antecedents of Participation in IT-Enabled Sharing Services
European Conference on Information Systems (ECIS 2015) (Münster)
Open Access: http://publications.martin-matzner.de/11/
URL: http://publications.martin-matzner.de/11/ - Chasin F., Matzner M., Löchte M., Wiget V., Becker J.:
The Law: The Boon and Bane of IT-enabled Peer-to-Peer Sharing and Collaborative Consumption Services
12th International Conference on Wirtschaftsinformatik (WI 2015) (Osnabrück)
In: Thomas Oliver, Teuteberg Frank (ed.): Proceedings der 12. Internationalen Tagung Wirtschaftsinformatik (WI 2015) 2015
Open Access: http://www.wi2015.uni-osnabrueck.de/Files//WI2015-D-14-00163.pdf
URL: http://www.wi2015.uni-osnabrueck.de/Files//WI2015-D-14-00163.pdf - Matzner M., Chasin F., Rettberg F.:
Private Providers of Climate-Neutral Electric Vehicle Charging Services – Enabling Remote Access to Self-Produced Energy at Other Peoples{'} Charging Points
Energy Informatics & Management (EIM 2015) (Rotterdam, The Netherlands)
URL: http://publications.martin-matzner.de/16/1/EIM2015.pdf - Klör B., Bräuer S., Beverungen D., Matzner M.:
IT-basierte Dienstleistungen für die Elektromobilität – Konzeptioneller Rahmen und Literaturanalyse
Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014) (Paderborn)
Open Access: http://digital.ub.uni-paderborn.de/hs/download/pdf/1010308?originalFilename=true
URL: http://digital.ub.uni-paderborn.de/hs/download/pdf/1010308?originalFilename=true - Folmer E., Heddier M., Matzner M., Räckers M., Becker J.:
A Method for Managing IT-Based Boundary Objects: Design and Application in the Public Sector
European Conference on Information Systems (ECIS 2014) (Tel Aviv)
Open Access: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1024&context=ecis2014
URL: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1024&context=ecis2014 - Matzner M., Scholta H.:
Process Mining Approaches to Detect Organizational Properties in Cyber-Physical Systems
European Conference on Information Systems (ECIS 2014) (Tel Aviv)
Open Access: http://publications.martin-matzner.de/8/1/Ecis2014_1.pdf
URL: http://publications.martin-matzner.de/8/1/Ecis2014_1.pdf - Matzner M., Stein A., Stolze C., Voigt M., Alexandrini F.:
IS Research Challenges and Needs for Service Networks: A Brazilian-German Perspective
11th International Conference on Perspectives in Business Informatics Research (BIR 2012) (Nizhny Novgorod)
In: Aseeva Natalia, Babkin Eduard, Kozyrev Oleg (ed.): Proceedings of the 11th International Conference on Perspectives in Business Informatics Research, Berlin: 2012
DOI: 10.1007/978-3-642-33281-4_11
URL: http://www.springerlink.com/content/h8qn4t327h3w4p31/fulltext.pdf - Becker J., Beverungen D., Knackstedt R., Matzner M., Oliver M.:
Information Needs in Service Systems - A Framework for Integrating Service and Manufacturing Business Processes
Hawaii International Conference on System Sciences (HICSS-44) (Koloa, HI, USA)
In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences 2011
DOI: 10.1109/HICSS.2011.243 - Janiesch C., Fischer R., Matzner M., Müller O.:
Business Activity Management for Service Networks in Cloud Environments
6th Workshop on Middleware for Service Oriented Computing (Lisboa, Portugal)
In: Proceedings of the 6th Workshop on Middleware for Service-oriented Computing (MW4SOC 2011) 2011
DOI: 10.1145/2093185.2093187 - Becker J., Beverungen D., Matzner M., Oliver M., Pöppelbuß J.:
Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany
International Conference on Design Science Research in Information Systems and Technology (DESRIST) (Milwaukee, WI, USA)
In: Jain Hemant, Sinha Atish P., Vitharana Padmal (ed.): Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011, Berlin: 2011
DOI: 10.1007/978-3-642-20633-7_26 - Becker J., Beverungen D., Matzner M., Müller O.:
Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services
International Conference Exploring Service Science (IESS 2010) (Geneva, Switzerland)
In: Morin Jean-Henry, Ralyté Jolita, Snene Mehdi (ed.): Exploring Service Sciences, Berlin: 2010
DOI: 10.1007/978-3-642-14319-9_25
URL: http://www.iadisportal.org/digital-library/total-cost-of-service-life-%C2%96-decision-support-for-selecting-and-orchestrating-services - Becker J., Beverungen D., Knackstedt R., Matzner M.:
Configurative Service Engineering – A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance
42nd Hawai'i International Conference of System Sciences (Waikoloa, HI, USA)
In: Proceedings of the 42nd Hawaii International Conference on System Sciences 2009
DOI: 10.1109/HICSS.2009.127 - Matzner M., Becker J., Beverungen D., Knackstedt R., Pöppelfuß J., Müller O.:
A Framework for Design Research in the Service Science Discipline
15th Americas Conference on Information Systems (San Francisco)
URL: http://aisel.aisnet.org/amcis2009/167/ - Matzner M., Becker J., Knackstedt R.:
Webservices für die Verrechnung in Wertschöpfungsnetzwerken auf Basis Vollständiger Finanzpläne
Internationale Tagung Wirtschaftsinformatik (WI 2009) (Zürich)
In: Proceedings of the Internationale Tagung Wirtschaftsinformatik (WI 2009) 2009
URL: http://udoo.uni-muenster.de/downloads/publications/2170.pdf - Becker J., Knackstedt R., Matzner M., Pöppelbuß J.:
Leveraging Product-Service Systems by Implementing Service Oriented Architecture
International RESER Conference 2008 (Stuttgart, Germany, 25. September 2008 - 26. September 2008)
Open Access: http://udoo.uni-muenster.de/downloads/publications/2103.pdf
URL: http://udoo.uni-muenster.de/downloads/publications/2104.pdf - Becker J., Knackstedt R., Matzner M., Pöppelbuß J.:
The Research Map of Hybrid Value Creation: A Repository for Research Results
International RESER Conference 2008 (Stuttgart, Germany)
Open Access: http://udoo.uni-muenster.de/downloads/publications/2103.pdf
URL: http://udoo.uni-muenster.de/downloads/publications/2103.pdf - Matzner M., Becker J., Knackstedt R., Pöppelbuß J.:
Creating and Monitoring Intra-cooperation Settlement Systems for Product-Service Systems: a finance plan based approach
International RESER Conference 2008 (Stuttgart)
URL: http://udoo.uni-muenster.de/downloads/publications/2105.pdf - Becker J., Matzner M., Oliver M.:
Comparing Architectural Styles for Service-oriented Architectures – a REST vs. SOAP case study
In: Papadopoulos George A, Wojtkowski Gregory, Wojtkowski Wita, Wrycza, Stanislaw, Zupancic, Joze (ed.): Proceedings of the Information Systems Development Conference 2008, New York City, NY, USA: 2008
DOI: 10.1007/b137171_22
- Meyer P.:
Managing Robotics in Retail - A Service Systems Perspective (Dissertation, 2022)
URL: https://link.springer.com/book/10.1007/978-3-658-37500-3#bibliographic-information - Boha J.:
Managing Value Propositions in Service Ecosystems (Dissertation, 2021)
DOI: 10.1007/978-3-658-31713-3
URL: https://link.springer.com/book/10.1007/978-3-658-31713-3 - Schymanietz M.:
Capabilities for Data-Driven Service Innovation (Dissertation, 2020)
DOI: 10.1007/978-3-658-31691-4 - Genennig S.:
Realizing Digitization-Enabled Innovation: A Service Systems Perspective for Management (Dissertation, 2019)
URL: https://link.springer.com/book/10.1007/978-3-658-28719-1 - Posselt T.:
Organizational Competence for Servitization (Dissertation, 2018)
DOI: 10.1007/978-3-658-20096-1
URL: https://link.springer.com/book/10.1007/978-3-658-20096-1
- Stierle M., Matzner M.:
Customer Service - Device Repair Process (sp2020)
(2020)
DOI: 10.5281/zenodo.3928487 - Matzner M., Plenter F., Benthaus S., Todenhöfer L., Fronc S., Wiget V., Löchte M., Chasin F., von Hoffen M., Backhaus K., Becker J., Borchert M.:
Das CrowdStrom-Geschäftsmodell
137 (2015)
ISSN: 1438-3985
URL: https://www.wi.uni-muenster.de/sites/default/files/public/research/arbeitsberichte/ab137.pdf - Becker J., Beverungen D., Knackstedt R., Matzner M., Müller O., Pöppelbuß J.:
Flexible Informationssystem-Architekturen für hybride Wertschöpfungsnetzwerke (FlexNet)
130 (2011)
ISSN: 1238-3985
Open Access: http://udoo.uni-muenster.de/downloads/publications/2484.pdf
URL: http://udoo.uni-muenster.de/downloads/publications/2484.pdf - Matzner M.:
PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung.
In: Ajis : Australian Journal of Information Systems (2010)
ISSN: 1039-7841